Act Quickly — Storage Windows Are Short
When a DOT maintenance crew removes an informal roadside memorial, some states store the items temporarily at the local maintenance yard. Storage windows are short — typically 14–30 days. After that, items are discarded. Contact the agency within 48 hours of discovering the removal.
2 weeks: Wyoming
No storage: California, Texas, Florida, Virginia — items are typically discarded on removal
Varies: Most other states — call the local district maintenance office immediately
Step 1: Identify Who Removed It
The responsible agency depends on the road type. State highway (US or State Route numbers): contact the state DOT district maintenance office. County road: contact the county engineer or public works. City street: contact the city Department of Public Works. Interstate highway: contact the state DOT — they maintain interstates regardless of the federal designation.
Step 2: Call the Maintenance District Office
Call before driving there. Explain that a memorial was placed at a specific location (give the milepost or GPS coordinates), you believe it was recently removed, and you want to retrieve the items. Ask: Were items from that location collected? Where are they stored? How long will they be held? When can I come?
Have the crash date, location, and victim's name ready to help identify the memorial.
Step 3: Retrieve Your Items
When retrieving, bring photo ID and any photos you have of the original memorial. Maintenance facilities are not always in obvious locations — confirm the address and hours before making the trip. Be prepared: items may not have been handled carefully. Metal crosses and durable items fare better in storage than flowers and photographs.
Step 4: Apply for an Official Sign
The permanent solution to repeated removal is your state's official DOT memorial sign program. Official signs are installed and maintained by the state — they cannot be removed by a maintenance crew. Use the State Finder Tool to check your state's program, and see our complete application guide.
Step 5: Escalate If Necessary
If the agency refuses to return stored items or you believe removal violated a stated policy, escalate by contacting the DOT district engineer's office (one level above maintenance), filing a public records request for any removal work order, or contacting your state legislator's constituent services office — which is often surprisingly effective at resolving DOT issues quickly.